Refund Policy

1. Overview

E&S Grounding Solutions, Inc. ("E&S," "we," "us," or "our") is committed to providing high-quality electrical grounding engineering training and technical publications. We understand that plans change, and we have designed this policy to be fair to all parties. Please read this policy carefully before completing any purchase.

2. Training Course Registrations

2a. Cancellations by the Registrant

Cancellation requests must be submitted in writing to [email protected] with the subject line "Training Cancellation — [Your Name] — [Course Date]."

• More than 14 days before the course start date: Full refund, less a $50 administrative processing fee.
• 8 to 14 days before the course start date: 50% refund of the registration fee paid.
• 7 days or fewer before the course start date: No refund. You may, however, transfer your registration to a colleague at no charge by notifying us in writing at least 48 hours before the course begins.
• No-shows: Registrants who do not attend and do not cancel in advance are not eligible for a refund.

2b. Substitutions

You may substitute another attendee at any time prior to the course start date at no charge. Please notify us in writing with the substitute attendee's full name, email address, job title, and company.

2c. Cancellations by E&S Grounding Solutions

E&S Grounding Solutions reserves the right to cancel or reschedule any training event due to insufficient enrollment, instructor unavailability, force majeure, or other circumstances beyond our control. In the event of a cancellation by E&S, registered participants will receive a full refund of all fees paid, or the option to transfer their registration to a future session at no additional charge. E&S is not responsible for any travel, lodging, or other costs incurred by participants in connection with a cancelled event.

2d. IEEE Credentialing Program Certificates

The optional IEEE Credentialing Program certificate fee is non-refundable once the course has been held, as the certificate application is submitted to IEEE on behalf of the attendee at that time.

3. Technical Publications and Whitepapers

All sales of digital technical publications, whitepapers, and downloadable documents are final and non-refundable. Because these products are delivered electronically and are immediately accessible upon payment, we are unable to accept returns or issue refunds once the download link has been provided.

If you experience a technical problem accessing your purchased document, please contact us at [email protected] within 30 days of purchase and we will make every effort to resolve the issue promptly.

4. Engineering Consulting Services

Refund terms for engineering consulting engagements are governed by the individual Statement of Work (SOW) or contract executed between E&S Grounding Solutions and the client. In the absence of a specific refund clause in the executed agreement, all fees paid for work already performed are non-refundable.

5. How to Request a Refund

To request a refund, please contact us using one of the following methods:

• Email: [email protected] (preferred)
• Phone: +1 (310) 318-7151
• Mail: E&S Grounding Solutions, Inc., 28202 Cabot Road, Suite 300, Laguna Niguel, CA 92677

Please include your full name, email address, order or registration number, and a brief description of your request. Approved refunds will be processed to the original payment method within 5 to 10 business days.

6. Chargebacks and Disputes

We encourage customers to contact us directly before initiating a chargeback with their credit card issuer. We are committed to resolving disputes promptly and fairly. Initiating a chargeback without first contacting E&S may result in the suspension of your account and access to future training events and publications.

7. Changes to This Policy

E&S Grounding Solutions reserves the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date. Your continued use of our services following any changes constitutes your acceptance of the revised policy.

8. Contact Us

If you have any questions about this Refund Policy, please contact us at: